Repair Service Calibrate
We recommend that DICKEY-john grain moisture meters are serviced & standardised annually to keep them in good working order. This may also be a requirement of any farm assurance or quality assurance schemes you are members of.
If you would like to arrange a service & standardisation please complete the contact form and we will book you an engineer appointment.
DICKEY-john SERVICE & CALIBRATION
What our service includes:-
Our DICKEY‐john trained service engineer will visit your site, or you may return your instrument to our approved service centre where a loan instrument will be available
An extensive internal check & clean of the instrument to remove excessive build-up of dust/dirt & loose grain, which deters rodent damage and helps prevent future mechanical breakdowns
A thorough check and analysis of the balance, grain cell impedance test and infra-red temperature accuracy, ensuring optimum performance and reliable results
Missing or broken (non-vital) parts will be replaced as part of the service cost
Grain calibrations will be update to the latest, UK derived calibrations
A calibration certificate will be issued which shows the instruments performance and includes Hectolitre Weight Standard ISO 7971 Part 3 compliance results
After a service, should you suffer a breakdown at any time during the year, we can arrange loan equipment while your instrument is being repaired, and we offer subsidised repair rates for out of warranty equipment
Technical advice & support during business hours by phone or email
The majority of issues or error codes with DICKEY-john grain moisture meters can be resolved by our technical team over the phone. Should a more severe technical problem arise, one of our qualified service engineers will either visit your site or you can return your instrument to our DICKEY-john approved service center.
A comprehensive inspection will be conducted, and where applicable, repairs and adjustments will be made.
In the event of a breakdown in the year following our service and calibration, we will provide you with a loan instrument and offer discounted repair rates.
DICKEY-john REPAIRS
We offer 2 levels of calibration services to :-
Routine Measuring Instruments of any volume that are only used for determination of hectolitre weight for trading purposes without the ability to produce calibration/control sample sets require our first level of calibration annually. Simply return your instrument to us and we will use our calibration samples traceable to the National Standard Instrument to verify or adjust your apparatus. We will then return it to you complete with a Test Report and Traceability Labels in accordance with BS EN ISO 7971-3:2019.
Secondary or Internal Standard Instruments of volume equal to or greater than 0.75l that produce hectolitre weight calibration/control sample sets used to verify routine measuring instruments must be calibrated every two years through traceability to a certified national or international standard instrument. Again, return your instrument to our laboratory for calibration. Each calibrated instrument will carry a Traceability Label and be provided with a Secondary Standard Conformity Certificate and all data relative to the traceability operation. Monitoring of instrument performance in accordance with section 8 of the standard (BS EN ISO 7971-2:2019) is the responsibility of the instrument operator between calibrations.
HECTOLITRE WEIGHT CALIBRATION
Grain Test maintains an extensive library of UK-derived commodity calibrations for both benchtop and portable DICKEY-john grain moisture meters. Additionally, we have the capability to develop bespoke calibrations in our registered laboratories.
For further information, please complete the contact us form, and we will be pleased to discuss your options.
BESPOKE COMMODITY CALIBRATIONS
Help and advice from industry experts.
As well as supporting, servicing and calibration instruments for existing clients, Grain Test is able to provide bespoke technical support and advice on all aspects of grain moisture and hectolitre weight.
If there is something specific that you are requiring or need advice, please call us or use the contact us form.
PROFESSIONAL TECHNICAL SUPPORT
